Exchange & Return
We allow our customers to exchange or return a product abiding by conditions set for the purpose. You may apply for an Exchange or Return for a product or service within 7 days after you’ve received it.
Conditions for Exchange & Return:
The product must be unused, unworn, unwashed, unaltered, and without any flaws. Products can be tried on to see if they fit and will still be considered unworn.
The product must be intact with tags.
An exchange or return request must be done within 7 days of the purchase.
All items must be returned in original condition (including all receipt/invoice and packaging) with barcode tags attached.
What if I lose the money receipt/tags/barcode?
We will consider it if you lose the money receipt or invoice for exchanges. In that case, you will need to provide the purchase contact number so we can check your purchase history.
The exchange offer will no longer be valid anymore for any irreparable damage or bending of the tags or barcode.
From where can I exchange the product?
For Online Purchase
After purchasing any product(s) you can exchange it/them at any of our Display Centers within 7 days of the receiving date.. You can also send us your product(s) by any courier service after consulting with our Service Center agent. After receiving the product, we will contact you and arrange the shipment of your exchange product. It should meet all the conditions specified in the Conditions for Exchange and Return section.
Please note, if there is any problem from our side, we will offer free returns, exchanges, or refunds otherwise, the customer will have to bear the expenses of the return shipping.
For Purchase made at the Display Center
Currently, we have eight Display Centers across Bangladesh. If you are not satisfied with your purchase, please bring the product to any of our Display Centers within 7 days after the product is received and it should meet all the conditions specified in the Conditions for Exchange and Return section.
How do you return the product(s) to us for Exchange or Refund?
Return to the Display Center
Please bring the product(s) to any of our Display Centres. We will arrange for an exchange or refund upon the fulfillment of our Exchange and Refund Conditions.
SA Paribahan
Note: Please send us the SA Paribahan receipt number for your reference.
Sundarban Courier
Note: Please send us the Sundarban Courier receipt number for your reference.
Refund Policy
If you are not satisfied with your purchase, you can return the product and get a full refund.
For Online purchase: Please return the product to us after consulting with the Service Center and we will arrange a full refund within 72 hours after receiving the returned product(s) upon the fulfillment of our Exchange and Refund Conditions. If there is any problem from our side we will offer free returns, exchanges, or refunds otherwise, the customer has to bear the expense for the return shipping.
* Depending on the shipping method and carrier selection, your return package may take several days to reach us. Keep your proof of postage and ship your return along with the reference number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, we will not issue store credit for your returns.
For Display Center purchase: Please bring the product to the display center from where you made your purchase. We will arrange a refund upon the fulfillment of our Exchange and Refund Conditions.
Contact us
Please contact us for all kinds of assistance. We are available every day from 10 AM. to 10 PM.
Our Service Center Hotline: 01746-663111
Service Center Email: haramainapparelsltd@gmail.com
